Job - Customer Service Manager, in San Antonio, Texas - Medtronic

Position Description

The Operations and Data Analysis Manager will provide leadership and direction to the various operations and analysis functions within the Diabetes Therapy Services area which includes the DTC and DTA groups. The Operations and Data Analysis Manager will be the central figure supporting the various operations/analysis functions in DTS to ensure full integration of operations and analysis functions in the DTS area. This position will support all facets of continuity of business including the review of operational processes and procedures to continually enhance procedural efficiency. In addition, this position will support the Director at conducting end-to-end business analysis and review of production and revenue to enhance sales strategies and deliver the Inside Sales revenue targets. The Operations and Data Analysis Manager also coordinates the integration of people, process, and technology disciplines to ensure the delivery of customer experience excellence within the DTS business.

Position Responsibilities

? Provide leadership and management to the team of Data and Operations Analysts within DTS
? Support the DTS managers in the day-to-day operations and analysis of the department
? Work closely with the Work Force Manager supporting the DTS business to drive productivity, efficiency and meet service level standards while maintaining customer satisfaction
? Working closely with outside business analysis teams to perform on-going business analysis (Managed Markets, Marketing, IT and US Sales Leadership)
? Provide support for on-going systemic process and technology improvement initiatives in collaboration with business leaders to ensure optimal efficiency and effectiveness
? Support the DTS Director with the development of strategy and quarterly/annual business planning, including budgets, forecasting and allocations
? Identify organizational, operational and industry best practices to develop strategies and drive implementation across the entire DTS business
? Review, evaluate and recommend new technologies; develop and maintain technological roadmap; develop ROI analyses to determine optimal technology investments
? Collaborate with IT to develop and maintain business continuation/disaster recovery plans for sites as it relates to call routing
? Recruit, manage, and develop direct-reporting staff

Basic Qualifications

? Bachelor's degree OR 8 years of work experience in lieu of a 4 year degree or a combination of work and education to equal a 4 year degree
? 5+ years experience in Analysis and/or Operations
?Advanced knowledge of Business Analytics including SAP and SQL Server databases
? Experienced utilizing Microsoft Office Products: Word, Excel, PowerPoint, Project
? Experience leading cross functional operations and data analysis projects/teams

Desired/Preferred Qualifications

? Proven project management skills incorporating process improvement, process design - six sigma/lean methodology
? Results and execution oriented
?Excellent presentation skills with strong ability to present both qualitative and quantitative information in a clear, concise and persuasive manner to all levels of the organization
? Measurable experience improving the overall metric and results of contact center operations
? Interpersonal skills to influence cultural change, facilitating and enhancing performance within a cross-functional environment
? Knowledgeable and experienced with financial reports, modeling exercises, interpreting and communicating operating and financial information
? Masters Degree in related field
? Knowledgeable in Diabetes Management
? Certified in Lean Sigma Methodologies
?Workforce Management and/or Labor Modeling certification

Physical Job Requirements

? Ability to travel up to 10% of time
? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Standing, sitting, walking, lifting a minimum of 20 lbs. Must be able to use computer (hand, eye, fingers dexterity).
? While performing the duties of this job, the employee is regularly required to talk, hear, and input data into a computer.

? Must be able to use a computer (hand, eye, finger dexterity) and may be seated at least 75% of time.

Source: http://www.careertopjobs.com/clinical-research-job.aspx?job=467371

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What You Must Know About Sales Training Courses

This article has been viewed 3 times.

Product sales instruction is an essential element in strengthening the revenue figures of any firm. Besides, it assists the sales personnel create the essential capabilities to enhance profits. With out appropriate coaching, the personnel would lack the generate to carry in more revenue. A salesman with out proper education would not only be inefficient in bringing far more benefits but also would throw away the vital assets of the firm.

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1) Type of coaching: The foremost factor one requirements to know ahead of delivering the training is the sort of grooming suited for the personnel. This is usually done by identifying the character, nature, characteristics of the personnel to be qualified. The kind of training may also rely on the number of employees that requirements to be educated.

2) Evaluation of coaching software: One particular of the important elements that are crucial in choosing the successful coaching system is the evaluation of the training training course or syllabus. Check whether or not the program supplies practical instruction, provide practical understanding circumstance, and introduces the trainee to present day techniques in the revenue discipline.

The technique of education programs, design in conditions of amount of workers and the coaching interval (variety of times) are some of the secondary elements involved when selecting the very best revenue training program.

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TBS Error: Your session has expired. Please reauthenticate.
Most successful enterprise managers are in no way satisfied with the existing issue of their business or the revenue they are making. This is not a characteristic of greed or an admission of failure but a constant push that will motivate a particular person to carry on to discover achievement and try to locate new business options. If you signify a single of these folks who is never ever pleased with the current generation of their organization, then an possibility may possibly exist in the answers offered by profits management classes. By means of these sources your business will be capable to take the subsequent phase in advancing revenue by means of the use of attracting customers and encouraging repeat company.

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Strengthening your Profits teams? Potential to Close Product sales

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Source: http://www.article-i.com/business/sales-business/what-you-must-know-about-sales-training-courses/

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Important Questions

[Accepting!! - Remake] A small pride is on the run from death and betrayal, meanwhile a pack of wolves are trying to regain what they lost long ago.

Owner:

Game Masters:

Topic Tags:

Forum for completely Out of Character (OOC) discussion, based around whatever is happening In Character (IC). Discuss plans, storylines, and events; Recruit for your roleplaying game, or find a GM for your playergroup.
This is where all questions that I, or you, find especially important can be posted for others to see and understand!

"When will the roleplay start?"

As soon as we have everybody. Could be today, tomorrow, or in two days.

"We have a lot of characters. Are you looking for a co-gm?"

I have already chosen one. His tag is Dante Angelico. Please ask or refer to him if I'm not around.

"Do werekin have "in between" forms?"

No they do not. I know the reference link in the introduction says they do but truth be told it seems too magical and I want this roleplay to have as much realism as possible.

"Is it okay to make plans for the future with others, and keep it a secret?"

YEAH. Go right on ahead. Spice up the roleplay! Actually why are you telling me you have a secret with somebody else! IT'S A SECRET!! :)

"Does silver harm a werekin?"

Silver does harm 'kin'. It's only uncomfortable if it is resting on the skin and isn't on an open wound. The reason why silver bullets can kill is because it's pierces through the skin and poisons the blood. However, the reason silver is dangerous isn't because of any metallic properties. It's because everything in the world has some sort of magic property. And silver, has a moon based property. For 'kin', who already have slight moon magic...This can be fatal because it tips the balance of humanity and poisons them, causing them to die. When they die...They don't return to human form. They remain in 'kin' form if that is the form they were in when they were shot. Also, if they are shot in the animal form, or 'kin' form, then they die a lot quicker. When human, the process is slower and they have a chance to be saved. If they are shot in human form, they are poisoned and the veins begin turning a gray color. That is the only physical change when shot as a human.

"Are there people who hunt werekin?"

Yes there are such things as hunters. Usually though werekin are friends to them and assist them but the time when a hunter will hunt and kill a beast is when there is a rogue present. There are formalities between each party and the were's will usually get to have the final death rites but a hunter gets to do their job in killing the rogue, along with any help that they need. Like a tracker (Werekin who can track a scent), or etc.

"Are there set restriction on the post length?"

I post really long posts. I know this, and this is the way I like to write. As for you all, I have expectations but I'm not expecting you all to write like I do. A role-player is known by the way they write. So please hold yourself up too great expectations of commitment and greatness. Don't let yourself be known as an unexpierenced newbie whose ignorant and doesn't read others posts. Show the others what your made of! :)

"Is it okay to yell at the GM?"

Uhm. HELL YEAH. xD
Please scorn me for hours if I make a mistake. Actually. Just whip me. Cause, ya know, I make mistakes too :D

"If, and when, I post in the wrong place, would you like me to relocate the post to the right place? Or just leave it? And will you be mad at me?"

If you do happen to post in the wrong place...Which will be hard to do as there will only be one place for a major duration of the roleplay, along with some add ins along the way...I won't be mad. :) If anything I care way more about tagging the right people properly so that everybody knows where to look when they post. As long as you know you didn't do it right, and maybe posted in the ooc if anyone is confused by it...I see no reason to be mad. xD

"Oh, and the house on the info page is the house where the main wolf pack and the were-cats are going to be, right?"

Certainly! Those are the specifications. I will be giving a more detailed descriptions in the places tab when I get to working on it.

"How long have the wolves been in that area?"

Well for as long as they can remember. Ancestral ties and such. However they used to own the entire Colorado territory but now it's been split in half. After the War of Ghilles (Great War), the Central pride took the top part of the Colorado Territory. This is part of the reason why the wolves aren't too happy to see cats coming further south and that's also why the deal they will strike will be even more promising. The get the promise to get what was originally their own instead of losing more. :)

"So, If werekin do not have an in-between form, what happens on the full moon and new moon?"

Full moon is a forced shift. That's usually the night where the kin will party right before dawn before shifting and running as a pack. The new moon doesn't do much but it does cause more weakness. They don't have as much power as they did before. It's like this. Werekin possess slight moon magic in their blood so like if the moon is full, the magic is so strong it forces them to shift. When it's hidden completely, they are at their weakest.

"What season is it in the roleplay?"

Right in the middle of Summer! :D

"If you are born in wolf form, would that mean you shift to a human instead of the reverse?"

Not necessarily. This is a rare phenomena that can occasionally happen for werekin. However, it happens more often with females. With males, the chance is at least 5% less. But it's a funny joke made by parents when this happens that they are more wolf than human, referring to making them more animalistic than even werewolves.

Also, for reference purposes. Both Cain and Cyra were both in wolf form. :)

"How are we were going to start? Like, does everyone know each other already, or are we going to just play the feline clan just settling in or what?"

Okay. So the introduction posts will be taken revealing two aspects. For the felines, they reveal how they escaped, the feelings on John etc. Their posts will leave off probably right as they cross the border and a decent ways into the wolven territory.

As for the wolves. Their introductory posts will be revealing the life of the pack before the felines came along. Etc. The Alpha can be doing to Alphaly duties. Gamma's chilling around in the morning then maybe having the Alpha tell to to stop being lazy and go check the border if they have nothing else to do. The beta can lead them. I'd like if the wolves maybe left the introductions off where they either find the cats or have scented them and begin to track them.

When a werekin transitions from animal form to human, are they already clothed?

Well, as embarrassing to say as it is...No. However, not many kin are ashamed of being in front of the pack or pride or flock.

So would small items like bandages and stuff fall off or would they just kinda disappear but still be there?

Yeah, clothes transfer to the wolf form and you slip them off. So if bandages are tight enough, they won't come off. To clarify however, they might rip or something when you go back to human form. It really depends on the quality and tightness as well as how loose they are and what type.

Do pridemates, or packmates..use telepathy in their wolf or feline forms?

So pride mates and pack mates share a bond between their family (the pack or pride). They can understand each other through body language and thoughts. It isn't like telepathy but it's like they can understand the intent a pridemate/packmate has and this becomes words.

"A stupid man?s report of what a clever man says can never be accurate, because he unconciously translates what he hears into something he can understand."

Akantha

Member for 2 years

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Technology & Marketing Law Blog: 4th Circuit Limits the Reach of ...

Technology & Marketing Law Blog

? Franchisor Isn't Liable Under the TCPA for Franchisees' Text Message Campaign ? Thomas v. Taco Bell | Main

4th Circuit Limits the Reach of the Computer Fraud and Abuse Act ? WEC Carolina Energy Solutions v. Miller

[Post by Venkat Balasubramani, with comments from Eric]

WEC Carolina Energy Solutions LLC v. Miller, et al., 2012 WL 3039213 (4th Cir.; July 26, 2012)

We?ve blogged about the Computer Fraud and Abuse Act being stretched by plaintiffs in civil (particularly employment) cases. The Ninth Circuit in Nosal recently gave the statute a more limited interpretation, although it left some things unclear. (Here's our blog post on the Nosal en banc panel opinion: "Comments on the Ninth Circuit's En Banc Ruling in U.S. v. Nosal.") The Fourth Circuit recently followed Nosal?s approach and went one step further. Both of these rulings make it much more difficult for employers to use the Computer Fraud and Abuse Act against departing employees.

Miller worked at WEC. He resigned and made a proposal to a WEC customer on behalf of WEC's competitor, Arc Energy Services. WEC alleged that Miller used WEC proprietary information when he made this presentation and that, at Arc?s direction, he downloaded these materials before he left WEC.

Like most companies, WEC had a policy in place that restricted employees from misusing confidential information and trade secrets. The policy prohibited employees from using WEC information without authorization and also prohibited them from downloading the information to their personal computers. The key question was whether use of information in violation of the policy--but which was obtained from a computer that Miller was otherwise authorized to access--violated the access ?without authorization? or ?exceed[ed] authorized access? provisions of the CFAA.

The court notes the differing schools of thought on this issue, including the narrower interpretation embraced by the Ninth Circuit in Nosal. Given the CFAA is a criminal statute that also provides for a civil cause of action, the court says it should be construed strictly and courts should avoid interpretations ?not clearly warranted by the text? (so potential defendants get fair warning that their conduct is unauthorized). Looking to the dictionary definition of ?authorization? and the CFAA?s definition of ?exceeds authorized access,? the court says that (1) without authorization refers to a situation where someone is not authorized to access a computer and accesses it, and (2) exceeds authorized access refers to when someone:

Has approval to access a computer, but uses his access to obtain or alter information that falls outside the bounds of his approved access. . . . Notably, neither of these definitions extends to the improper use of information validly accessed.

WEC pushed the position embraced by the original Nosal panel (that was subsequently vacated on rehearing) that inclusion of the word ?so? in the definition of exceeds authorized access referred to the manner of access. Under this theory, if you violate a company policy when you use information, you have accessed the information ?in a manner? that you are not authorized to do so. The Fourth Circuit says this conclusion is a ?non sequitur.? In any event, the Fourth Circuit says that the Ninth Circuit?s en banc decision abandoning this approach made more sense.

The Fourth Circuit actually goes one step further and says that although Miller and the other defendants downloaded the information to their personal computers (which is arguably a ?manner of access? expressly not authorized under WEC?s network policy and may even under the Nosal en banc panel's approach be enough to state a claim), even this is insufficient to state a cause of action under the CFAA. The Fourt Circuit says that inclusion of the word ?so? in the definition of ?exceeds authorized access? could just be a connector or included for emphasis, and doesn?t necessarily indicate an intent to prohibit the manner of access. Given that this is a criminal statute, the court is reluctant to construe it in a way that creates liability where the language is not 100% clear. (The court also notes that Nosal?s approach?that focuses on the manner of access?would capture the well intentioned employee who has no fraudulent intent but happens to download materials to his or her personal computer in order to work from home.)

The court also expressly rejects the ?cessation-of-agency? theory espoused by the Seventh Circuit. Under this theory, if you use the network in breach of your implied duties, or you technically violate the policy and therefore are no longer authorized to utilize your employer?s network, your ongoing access of your employer?s network is in violation of the CFAA. The court says that this approach would suck in ?millions of ordinary citizens? who happen to check Facebook or sporting event scores while at work.
_____

As the court acknowledges at the end of its opinion, this basically (mostly) shuts the door on employers using the Computer Fraud and Abuse Act against employees. While acknowledging that the decision will "likely will disappoint employers hoping for a means to rein in rogue employees," the court notes that employers are not necessarily out of luck. They have a panoply of other claims available to them, including misappropriation of trade secrets, conversion, tortious interference, and civil conspiracy.

I'm not a Court watcher, but the CFAA cases were long thought to have been likely candidates for Supreme Court review, given the differing interpretations of the Circuit courts. I would think this case makes the possibility of such review even more likely.

I'm curious about how this case affects the availability of a CFAA claim in the scraping context. I thought the court's comment about the viability of a CFAA claim where an employee is authorized to access a computer or network but not necessarily authorized to access certain categories of information left things somewhat unclear. Is the court talking about technical restrictions on the access to information or a policy-based restriction? Obviously the latter approach still leaves some room for employers to limit authorization for the access to information by certain employees and bring CFAA claims when these employees access such information.
_____

Eric's Comments

1) This case answers one of the open questions from the Nosal case: was Nosal limited to criminal CFAA prosecutions, or would it extend to civil cases as well? Following in Nosal's footsteps, this court interprets the civil CFAA claim narrowly in light of the statute's criminal angle. This bodes well for reining in the CFAA's footprints across all types of CFAA cases, not just employment cases.

2) Overall, this case illustrates how the CFAA wasn't designed for the employment context, and especially not for an era when many employees have company-issued computing devices (computers, laptops, tablets, PDAs, cellphones, etc., etc.). Like Nosal, this court implicitly rejects the argument that the CFAA automatically regulates the workplace simply because everyone uses company-supplied technology as part of their ordinary work patterns.

3) As a result, although plaintiff lawyers will keep pleading CFAA in employment cases for years, I think we're nearing the end of the CFAA as a standard claim in employer lawsuits against ex-employees.

4) While that may be good news, readers should pay close attention to the Protecting American Trade Secrets and Innovation Act of 2012. Perhaps the bill will go nowhere, but if it does, it would be a major step towards creating a general purpose federal cause of action for trade secret misappropriation. So as the CFAA wanes in importance in the employment context, a new federal trade secret claim ultimately could eclipse it.
_____

Other coverage:

Fourth Circuit: Computer Use Policies Don't Create CFAA Liability (Tom O'Toole)

Related posts:

Comments on the Ninth Circuit's En Banc Ruling in U.S. v. Nosal
Facebook Gets Decisive Win Against Pseudo-Competitor Power Ventures
Court Finds That the Value of Bartered-For Services Constitutes Loss Under the Computer Fraud and Abuse Act -- Animators at Law v. Capital Legal Solutions
No Computer Fraud and Abuse Act Violation for Access of Facebook and Personal Email by Employee -- Lee v. PMSI
9th Cir: Access of Computer in Violation of Employer's Use Policy Violates Computer Fraud and Abuse Act -- US v. Nosal (original panel opinion, vacated on rehearing)
Lori Drew Guilty of 3 Misdemeanor Violations of the Computer Fraud & Abuse Act

Posted by Venkat at July 28, 2012 09:14 AM | Privacy/Security , Trade Secrets , Trespass to Chattels

Source: http://blog.ericgoldman.org/archives/2012/07/4th_circuit_lim.htm

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Chauffeured Limousines and their benefits | Travel & Leisure

Style is a simple way of saying complicated things and some people do not compromise on style at all. The style may be related to dressing, living style, eating or traveling. Limousines which are known as the world?s most luxurious and expensive vehicles are also considered as a symbol of status and luxury all over the world. The rich as well as status conscious people hire them for managing their travel requirements. The concept of hiring a limousine is normally associated with special events and occasions such as weddings, parties, proms, corporate events, business meetings, road shows and more. A chauffeured limousine throws lasting impressions on the public. Different kinds of people hire different expensive and cheap limo services depending on their budgets and travel requirements. The best thing about limousines is that they have features which are unlike ordinary vehicles. Some of the popular limousine services include:

Stretched limo services

The most expensive and popular of all limousines are the stretched limousines. The actual symbol of limousine is a stretched one which is the longest sedan or SUV car ever. The stretched sedans are hired by corporate class people or businessmen for special events and occasions. The most popular of all stretched sedan limousines include Lincoln Town Car Stretch and Chrysler 300C Stretch. They have unparalleled features which include a fully stocked bar with all kinds of drinks suiting your customized requirements, a large flat screen television, CD/DVD player with full hi-fi sound system, laser mood lighting, wooden floor, tinted windows, privacy divider, special VIP area and much more. The car companies also offer stretched SUV limo services. The stretched SUV limousines are also equipped with the same features and luxuries as that of stretched sedan limos however they have a much roomy interior and increased seating capacity than sedan stretch limos. The most popular stretched SUV is the Hummer H2 Stretch which has the seating capacity of up to 18 passengers.

Cheap SUV Services

Sport Utility Vehicle (SUV) is a perfect vehicle for family and group travel. SUVs are popular all over the world and people even buy them for their personal requirements. The people traveling in groups of approximately 6 to 8 passengers usually hire SUVs for making their way to the destination. The best thing about sport utility vehicles is that they can be taken to any kind of destinations may they be mountainous, grassy, plain, rocky or sandy. The sport utility vehicles never get you stuck at any kind of weather or land conditions.

Cheap Van Services

The people who are looking for luxury transportation but require traveling in a group, for instance a group of friends or a big family, its best for them to hire limousine vans. A limousine van also provides all the luxuries and amenities which can be easily compared with any luxury car. The most popular and successful limousine van is the Ford E-350 which is capable of accommodating up to 14 passengers comfortably with enough room for baggage and other stuff. This limo van by Ford motor company comes with all the luxuries and modern features.

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Source: http://traveltheworld.usseniorcitizen.com/chauffeured-limousines-and-their-benefits/

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Video: Jesse Jackson Jr. treated for depression

>>> congressman jesse jackson jr ., son of the civil rights leader, is extending his two-month long leave of absence from congress. he has been transferred to the mayo clinic in minnesota. he is undergoing diagnosis and treatment for both depression and gastrointestinal issues. jackson's office admitted only to a mood disorder as they put it, when his disappearance from congress was first publicized.

Source: http://video.msnbc.msn.com/nightly-news/48376278/

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